Rejuvenex - Outdoor Infrared Barrel Sauna

FAQs

1. How is the sauna unit going to be shipped?
   

   All sauna unit will arrive flat-packed with one or more than one package. It may or may not be shipped on the pallet.
   
   The sauna will be only delivered by one truck driver and assistance may be required to unload it if there is a special condition on the road/path. The sauna must be unloaded on the ground floor ONLY and the carriers will not take anything upstairs or in elevators. 

   The courier may contact you to confirm the actual date and time before delivering the sauna. If you have a specific instruction or request needed for the delivery, please contact our team at support@thewodlife.com.au.

   The sauna may be placed in a safe place if there is the receiver is not present to accept delivery at the scheduled time.

    
2. How long is the dispatch timeframe?
   Once a sauna unit is successfully assigned for your order, it typically takes at least 5 days for the unit inspection and preparation before the item can be dispatched from the Rejuvenex warehouse.
    
3. Can I pick up my Rejuvenex Sauna?
   Yes! Direct warehouse pick-up can be arranged at the Rejuvenex Warehouse located at Supreme LpGnangara WA 6077. If you prefer this option, please reach out to our team at support@thewodlife.com.au
   
   Local pick-up options are also available.  If you prefer to collect your order at a convenient local depot, kindly connect with our team to check if this option is available for your specific location. 
    
4. How much is the shipping fee?
   After entering your shipping information, the delivery quotes will be calculated on the checkout page. If you’re in other remote areas, don't hesitate to get in touch with our support team - support@thewodlife.com.au and let us know your exact address and we will come up with the best delivery quotes for you.
    
5. How long does it take to deliver?
   The shipping lead time will depend on the delivery location and availability of your sauna order. We kindly suggest you refer to the estimated timeframe on the checkout page so you can get an idea.
   
   During peak promotional periods and periods with a high volume of orders, please expect some delay in order processing.
    
6. Do you offer an installation service? 
   A professional installation service can be availed for the Perth metro area only. The Rejuvenex team will ensure your sauna or ice bath is set up and ready for use. Please reach out to our team to get an accurate quotation for this extra service.
   

Please note:

• This item is sent by a marketplace partner.
• This item is bulky and cannot be sent using an express courier. It has to travel by road or rail transit.
• It also cannot be picked up by the customer from the TWL HQ, however, customers have the option to pick up their order at the nearest depot. Should you prefer this arrangement, please coordinate with our team before placing the order.
• This item is for pre-order unless advised otherwise. The stock reflected on the product page is used to allocate a unit for your order. Please reach out to our support team for the exact ETA for your order.
• This item will arrive separately from the rest of your order if your order contains other items.
• This item may arrive in more than 1 package.
• Depending on your location, please allow 5-12 business days for delivery once despatched from the vendor warehouse.
• We are unable to send this item outside of Australia.
• We are unable to send this product to a PO Box, Locked Bag or Parcel Locker.