Returns

Getting started with a return is simple! Our 60-Day Extended Returns Policy gives you ample time to return items after purchase, which is especially helpful if it’s a gift.

To begin your return, you’ll need your order number (found in your order confirmation email) and the postcode to which the order was shipped.

Start your return HERE.

• Please note that unless otherwise stated, you will be responsible to pay for the return postage back to us.
• For domestic returns (Australian customers) a postal label creation fee of $15 AUD is charged in the returns process. This fee includes the creation of an Australian Post label which can be printed out and attached to the return packaging or scanned at an Australia Post location if you do not have access to a printer.
• When your return is scanned by Australia Post in the postal system, your exchange/store credit or refund will be processed.
• For international returns (returns made from outside Australia), you are responsible for the cost of sending the product back to our warehouse for an exchange, refund or store credit. Your exchange will be processed when it arrives at our warehouse.
• Items marked as 'Final Sale' cannot be returned unless they are faulty or incorrectly received.
• All products returned need to be in original condition, unwashed, unworn with tags still attached
• Shoes must be returned in their original box, then placed in a shipping parcel bag to protect the box. The return label is not to be attached directly to the shoe box.
• For health & hygiene reasons, products such as socks, jocks, face masks and drink bottles are not able to be returned.
• If your item is faulty or your order is incorrect please contact us at our Contact Us page
• Items marked 'Final Sale' cannot be returned for an exchange due to wrong sizing but can be returned if they are faulty
• If your item is ineligible to be returned in our returns portal and you believe you can return it, please contact us at our Contact Us page
• Gift cards are non-returnable and cannot be refunded for cash.
• Any shipping or shipping insurance paid is non refundable.

Starting a return is easy!

Before you start a return, you will need your order number which can be found on your order confirmation email and either the postcode the order was shipped to or the email used on the order or the phone number used when placing the order.

Start your return HERE.

• If you decide you are not satisfied with your purchase you have 60 Days from receipt of purchase to initiate a return and exchange an item or obtain a refund.

• If you are returning a product from within Australia, the Postage Label Production fee of $15AUD in our Returns Portal covers the cost of the creation of an Australia Post label.

• If you are returning your item for an exchange, the exchange order is created in our system when the returns label is scanned by Australia Post.

• If you are returning your item for a store credit, the store credit is sent to your email in the form of a gift card, when the returns label is scanned by Australia Post. 

• If you are returning your item for a refund, the refund is processed by our system when the returns label is scanned by Australia Post. Your bank may take 1-2 business days to process it back into your account.

• All products returned need to be in original condition, unwashed, unworn with tags still attached (hats will need to be returned inside a box to avoid damage).

• For health & hygiene reasons, products such as socks, jocks, face masks and drink bottles are not able to be returned.

If your item cannot be returned in the Returns Portal, please contact us on our Contact Us page.

Starting a return is easy!

Before you start a return, you will need your order number which can be found on your order confirmation email and either the postcode the order was shipped to or the email used on the order or the phone number used when placing the order.

Start your return HERE.

• If you decide you are not satisfied with your item, you have 60 days from receipt of purchase to return and exchange an item or obtain a refund.

• If you are returning a product from outside of Australia you are responsible for any costs associated with returning the item unless the item is faulty and our returns team has specifically asked for the faulty item to be returned.

• If you are returning your item for an exchange, the exchange order is created in our system when the item arrives at our warehouse and is processed by our Returns team.

• If you are returning your item for a store credit, the store credit is sent to your email in the form of a gift card, when the item arrives at our warehouse and is processed by our returns team.

• If you are returning your item for a refund, the refund is processed by our system when the item arrives at our warehouse and is processed by our returns team. Your bank may take 1-3 business days to process it back into your account.

• If your item cannot be returned in the Returns Portal, please contact us on our Contact Us page.

• Where a replacement item is currently out of stock, a refund or store credit will be issued at our discretion.

Please allow 3-14 Business Days from receipt of returned goods, for your return to be processed.

'FINAL SALE' PRODUCTS

Items marked as 'Final Sale' cannot be returned unless they are faulty or incorrectly received.

These items are clearly marked on the product page and also in the checkout before ordering with text similar to: 'This item is final sale, no returns unless faulty or incorrect item received'

These items are often clearance items and are priced at a clearance price.

These products will not be available to be returned in the TWL Return Portal and if you do receive the product in a faulty condition, please reach out to us using our Contact Us page and we can initiate a manual return or exchange for the product.

If your item arrives damaged or faulty, The WOD Life will work together with you to resolve the issue.

If a product arrives damaged or faulty that is not a 'TWL' branded product we will work with the supplier to source a replacement product.

Before a replacement is sent out, we will work with the supplier to confirm that the product is in fact faulty or damaged before we send out a replacement product.

If we don't have any stock available we will send you a store credit voucher that you can use towards anything else in our store.

This may take some time to resolve this with the supplier. We appreciate your patience during this time.

We cannot replace or refund items that are damaged through incorrect use or outside the terms of normal use,

Please contact us on our Contact Us page with your order number and we will be in touch.

We acknowledge that at times, there may be incorrect items that are received despite us having a number of safeguards in our picking/packing/despatching process. We will work with you immediately to ensure your correct item is received.

In the case you receive an incorrect item, please do not use the item and contact us within 10 days of receiving the incorrect item so we can help you correctly.

Please contact us on our Contact Us page with your order order number, the incorrect item and we will resolve this for you.