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The WOD Life has taken your Christmas Shopping to the next level, implementing both faster and cheaper shipping options through Toll and Australia Post Express for all orders under 5kg.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Last Days to Order

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

DOMESTIC AUSTRALIAN ORDERS

Shipping Times for The WOD Life

Please consider that this is a guide only. The WOD Life does our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforseen circumstances with courier companies. 

Note: All shipping times relate to all orders under 5kg. All orders over 5kg are estimated to be received within 2-7 business days and will be sent via Road Courier.

WHEN IS THE EXPRESS CHRISTMAS SHIPPING CUT OFF?

Metro Centres: 1PM Eastern Standard Time on Thursday the 21st of December

Non-Metro Centres and Regional Areas: 1PM Eastern Standard Time on Wednesday 20th of December. 

*Please note that this is a guide for all orders shipped via Toll or Australia Post Express. All other orders including Australia Road Ground Shipping (orders over 5Kg) please allow 2-7 Business Days. 

WHAT ABOUT HEAVY OR BULKY ITEMS?

As heavy and/or bulky items have to be shipped by road, we recommend that you order prior to 13th of December 2017. Road shipping takes approximately 7-10 business days as a guide. 

Of course the earlier the better for gear like weight vests, barbells and squat racks!

HOW MUCH WILL SHIPPING COST?

Please go to the CART and enter your details for an accurate real time shipping quote. 

TIPS FOR FAST DELIVERY

1. Double check your address before ordering

2. Couriers have 'Authority to Leave' parcels if safe. We recommend having a parcel sent to your workplace if you live in an apartment block, have a property which is not accessible to a courier or there is no safe place to leave a parcel.

3. If being delivered to a workplace, include the name of the business, not the shop number or level.

GOT AN URGENT ISSUE?

Call Us on 1300 732 152 during business hours Mon-Fri; or

Email: service@thewodlife.com.au

We are working overtime to assist with providing a smooth experience for your order. 

GIFT CARDS

How quickly can you deliver a gift card?

Gift Cards are delivered instantly! So all you need to do is place your order and then the Gift Card purchased will be delivered electronically to your email.

Who will receive the gift card? 
Gift Cards are emailed to the selected recipient via email. You can easily send this email through to the lucky gift recipient, or you can print off the confirmation and include it together with a Christmas card for the big day.

What do I do if I can't find my gift card?

The best thing to do is to double check your junk mail. Sometimes your gift card might end up there. Absolute worst case please contact us and we will organise to resend or set up a custom gift card option for you.

What is the latest time I can order a Gift Card? 

As Gift Card orders are delivered automatically by email, you can order any time even Christmas Day!

WHICH SHIPPING OPTION SHOULD I SELECT?

The WOD Life highly recommends using EXPRESS SHIPPING during the Christmas Period. You can select either Toll or Australia Post Express options. Both are set to arrive within 1-3 business days.

Please be mindful that due to the nature of Christmas and the busy period, Australia Post and Toll may experience some delays. 

Please include a phone number with your order, so that our TWL Team can call you directly if there is an issue with your or the Shipping Carrier needs to contact you.

There are a number of Free Shipping items that are sent using Ground Mail which may take 2-5 business days to arrive if ordered on their own and the free shipping option is selected. This is explained in the description of the applicable products.

*Please note that there may be instances where an item is out of stock, or shipped directly from a Vendor. In this instance, we are unable to guarantee adherence to the below delivery times*

AMRAP PACKING & SHIPPING

Unlike other businesses, The WOD Life is not shutting down over the Christmas Period. We have CrossFit Elves picking and packing orders overnight on the 19th, 20th, and 21st of December to ensure we have provided every effort for your order to get delivered for the big day.

WHAT IF I LIVE IN A OUTSIDE A MAJOR CITY OR REMOTE AREA? 

If you live in a place not on the Australia Post Express Network eg. the Northern Territory or some regional areas we recommend ordering using Toll Priority.

If you live in a Remote location we recommend allowing 3-4 business days for your order to arrive.

WHAT ABOUT SHIPPING TO NEW ZEALAND?

For orders under 2kg we have recently welcomed Australia Post International Express to New Zealand. Please allow 3-4 days from dispatch to your door. We have a flat rate of only $9.99 for these deliveries. 

HOW ABOUT OTHER INTERNATIONAL SHIPPING?

If you live outside Australia and New Zealand and are looking to pick up some great gear then we recently have welcomed DHL Express on board as a courier. We recommend choosing DHL Express for deliveries worldwide to your door in 2-4 days after dispatch. Please be aware that you will have to sign for these orders and DHL Express cannot deliver to PO Boxes except to the UAE where they will only deliver to a PO Box.

The second international option is DHL eCommerce. Deliveries using DHL eCommerce will take 2-3 weeks. Due to the Christmas rush, we do not recommend selecting DHL eCommerce for international orders required for Christmas. 

WILL I RECEIVE TRACKING INFORMATION?

Yes. With full tracking you will be able to trace where your order is and have peace of mind. We endeavour to send tracking details as soon as possible to the email with your shipping confirmation. Although it is likely these details will come through quicker, please allow 24-48 hours.

 

DETAILS FROM OUR SHIPPING CARRIERS

For the latest updates direct from Toll please check:

http://www.tollgroup.com/news

For more information on regular Australia Post shipping please visit the link below:
http://www.auspost.com.au/christmas-hours-and-delivery.html

For any FAQs on DHL tracking please check out the following link:

http://www.dhl.com/en/express/tracking/tracking_faq.html

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